FAQ

Creating an account is straightforward. Click “Sign Up” or “Register” on the site, enter your name, date of birth, email, and choose a password. You’ll also select your preferred currency (USD, EUR, GBP, BTC, ETH, LTC, or USDT) and agree to the terms and conditions. After registration, verify your email by clicking the link sent to your inbox to activate your account. Keep your login details confidential, and consider enabling any available two-factor authentication for extra security.

New players can claim the headline welcome offer: a 251% match bonus up to $1,000 plus 53 free spins using code "DREAMBIG" with a minimum deposit of $30. The combined deposit and bonus are subject to a 30x wagering requirement. To claim, deposit at least $30, enter "DREAMBIG" if prompted, and check your bonus balance. Free spins are typically credited on the eligible slot, Great Golden Lion, or as specified in the promotion terms. Always review the full bonus terms and game eligibility before playing.

Yes. Dream Royale offers a sign-up no-deposit bonus: a $50 free chip using code "50DREAM." This chip is limited to the Great Golden Lion slot and carries a 30x wagering requirement on the bonus amount. No-deposit promotions may be time-limited and subject to verification, so claim promptly and review the promo terms on the promotions page to confirm current availability and any additional restrictions.

Wagering requirements determine how many times you must play through a bonus before withdrawing associated winnings. At Dream Royale, most deposit match bonuses use a 30x wagering requirement on the combined deposit and bonus (30 × (deposit + bonus)). Contribution rates vary by game: slots, keno, scratch cards, and selected board games usually contribute 100% toward clearing wagering; card games and video poker typically contribute 20%; roulette contributes 10%; and live dealer games are excluded from bonus wagering. Always consult the specific bonus terms for exact calculations and eligible games.

Dream Royale supports multiple payment methods to suit different preferences. Accepted payment options include Visa, MasterCard, and several crypto methods such as Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and Tether (USDT). You can hold and play in USD, EUR, GBP, Bitcoin, Ethereum, Litecoin, or Tether. Minimum deposit requirements vary by method and promotion; for welcome offers, the minimum is $30. If you plan to deposit by card, ensure your bank allows online gaming transactions.

Withdrawal processing depends on the method and verification status. After you request a withdrawal, Dream Royale will process the request once KYC verification is complete. Crypto withdrawals are typically fastest and can be processed within 24 hours after approval. Card or bank withdrawals generally take 2–5 business days, depending on your bank. Processing times can be longer if identity documents are pending, so complete verification early to avoid delays. Withdrawal limits and any fees are detailed in the cashier and terms pages.

KYC (Know Your Customer) verification is required to protect your account and comply with regulatory and anti-fraud rules. Typical documents include a government-issued photo ID (passport or driver’s license), a recent utility bill or bank statement showing your name and address for proof of residence, and, if you used a card, a photo of the front of the card with the middle digits masked or a screenshot of your crypto wallet address for crypto deposits. Submit clear, valid documents via the verification portal; turnaround is usually 24–72 hours depending on volume.

Yes. Dream Royale is optimized for mobile play through a responsive website that works on modern iOS and Android browsers. Many Real Time Gaming titles in the library are mobile-compatible and adapt to screen size for touch play. For best performance, keep your device’s browser and operating system up to date, and ensure a stable data or Wi‑Fi connection. If you experience issues, try clearing your browser cache or switching browsers.

Dream Royale’s game library features a wide selection of slots, table games like blackjack and roulette, video poker, scratch cards, and select live dealer titles. The primary software provider listed is Real Time Gaming, which supplies many classic and contemporary slot and table games tailored for US-friendly audiences. Dream Royale also hosts tournaments and special jackpot events on select titles, so check the promotions area for current competitions and eligible games.

Player safety is a top priority. Dream Royale uses industry-standard security measures, including SSL encryption, to protect data transmitted between your device and our servers. Access controls and secure payment channels help safeguard financial transactions. For full details, review our privacy policy and terms and conditions, which explain data handling, retention, and your rights. If you have specific security concerns, contact support for guidance or to report suspicious account activity: support page.

Dream Royale provides responsible gambling features to help you manage play, including deposit limits, session time reminders, loss limits, and self-exclusion options. You can adjust limits in your account settings or contact support for assistance with longer-term measures. If you feel gambling is becoming a problem, immediate self-exclusion and account closure are available, and Dream Royale encourages players to seek professional help from local support services and national hotlines.

Customer support is available via live chat for immediate assistance and by email at support@dreamroyale.com for detailed inquiries. Live chat is best for quick account, deposit, or technical questions; email is ideal for document submission or complex issues. Typical email response times vary but aim for timely replies. For full contact options and business hours, visit the support page.